Privacy Policy

Knotweedhelp.com is a trading style of Cobleys Solicitors Ltd.

This privacy policy sets out how Cobleys Solicitors Ltd uses and protects any information that you give Cobleys Solicitors Ltd when you use this website.

Cobleys Solicitors Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cobleys Solicitors Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25/05/2018.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The Facebook Pixel is a small piece of Java script code that we have incorporated in each of our web pages. This piece of code provides a series of functions for transmitting application-specific events and user-defined data to Facebook. We use the Facebook pixel to record information about the way visitors use our website. The information recorded includes information about the user’s browser session, which it sends to Facebook, along with a hashed version of the Facebook ID and the URL viewed. We can then address website visitors through Facebook ads for commercial purposes, however, no individual or personal information will ever be disclosed to us by Facebook. We do so by using Custom Audiences, which are provided to us by Facebook once the customer target group has reached a critical mass. Please note that we are not able to identify the identity of individual customers. The user information will be deleted after 180 days, until the user visits our website again. You can find more information about Facebook’s Privacy Policy here or change your Facebook account privacy here.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at knotweed@cobleys.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

GDPR

We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with the applicable data protection laws in force. The General Data Protection Regulations (GDPR) apply with effect from 25th May 2018.

Being transparent and providing accessible information to individuals we have on our marketing and communications databases about how we will use personal data is important for our organisation. The following are details on how we collect data and what we will do with it:

What information is being collected:

  • Name/s
  • Address
  • Email Address
  • Contact telephone number

Sensitive personal data

We do not hold any personal data about you relating to racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offences, or related proceedings.

Who is collecting it:

Cobleys Solicitors Ltd, 19-23 Sir Thomas St, Liverpool L1 6BW (Trading as knotweedhelp.com)

How it is collected

Website sign up forms

Why it is being collected

To communicate with audiences who have expressed an interest in removal and legal help regarding Japanese Knotweed.

The processing of all data must be:

  • Necessary to deliver our services
  • In our legitimate interests and not unduly prejudicial to your privacy

Your Rights

You have the right to make an Information Access Request to ask for a copy of the information about you that we hold. Before we release any information, we shall request that you provide evidence of identity.

If you would like to make a request for information, please write to the firm’s Data Protection Director, Mr Eric Williams, Cobleys Solicitors Ltd, 19-23 Sir Thomas St, Liverpool L1 6BW.

In addition to this right of access, you also have the following rights:

  • The right to be informed that your personal data is being processed, by whom and on what basis
  • The right to rectification of inaccurate personal data
  • The right to erasure of personal data
  • The right to restrict processing of personal data
  • The right to data portability
  • Rights in relation to automated decision making and profiling based on personal data
  • You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law.

If you would like to amend or delete details or contact us in relation to the above, please contact Mr Eric Williams, Cobleys Solicitors Ltd, 19-23 Sir Thomas St, Liverpool L1 6BW.